Frequently Asked Questions
Everything you need to know about our products, shipping, and quality standards.
How do you ensure the freshness of your food products during transit?
We use temperature-controlled packaging and expedited shipping methods for all perishable items. Each order is packed with food-grade insulation and gel packs to ensure it arrives at your doorstep in peak condition.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Do you offer bulk wholesale pricing for businesses?
Yes, AIB International, Inc. provides tiered pricing for wholesale distributors and food service providers. Please reach out to our sales department via the 'Wholesale' link to set up a commercial account.
Are your products compliant with international food safety standards?
Absolutely. All of our products are sourced from facilities that adhere to strict HACCP guidelines and are regularly audited to meet both FDA and international food safety regulations.
Where can I find allergen information for your products?
Detailed ingredient lists and allergen warnings are available on each individual product page under the 'Nutrition & Ingredients' tab. We clearly flag common allergens like nuts, gluten, and dairy.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For approved wholesale accounts, we also offer net-30 invoicing terms.