Returns and Refunds Policy
Due to the perishable nature of our food products, AIB International, Inc. accepts returns only for items that arrive damaged or incorrect. Please inspect your delivery immediately upon arrival and contact our support team within 48 hours to initiate a claim.
Report the Issue
Contact our customer service team within 48 hours of delivery with your order number and details regarding the damage or error.
Provide Documentation
Submit clear photographs of the damaged product and the original shipping packaging to help us process your claim efficiently.
Verification Process
Our quality assurance team will review your submission to verify the eligibility of the return based on safety and hygiene standards.
Resolution and Refund
Once approved, we will issue a full refund to your original payment method or ship a replacement product at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing